FAQs

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Whom do I contact if my trash or recycle was not collected on the normally scheduled day?

Call 311 and explain the problem. If your entire block has not received service, encourage neighbors to call 311 as well. Remember that trash/recycle pickup will be delayed in weeks with holidays, but should be picked up within two days of schedule under those conditions.
What should I do when I believe there has been a violation of SHX POA's deed restrictions?

SHX POA Deed Restrictions are defined elsewhere on this website. If you believe a violation exists, send an email from the Contact Us page. It is also legal to call 311, ask for the City's deed restriction enforcement attorney covering zipcode 77005, and discuss the matter with her/him.
Whom do I contact about a barking dog, loud music, or construction noise before or after permitted hours?

If unable to resolve directly with persons responsible for the noise, call 311 or the non-emergency police number 713-884-3131. The City of Houston has a Noise Ordinance.
What should I do if I have an issue with a neighbor's water run-off from sprinkler, pool, jacuzzi, vegetation overgrowth, new construction damage, etc.

It is preferred that communication amongst the individual parties be the first step because this has best possibility of resolving the issue and maintaining good relationships. In some cases neighbors might not know of the problem and be willing to remedy. If the issue is related to a City of Houston Code violation then notify the City by calling 311.
What can I do when a car is blocking a sidewalk or parked facing the wrong direction?

It is against City Ordinance to block a sidewalk or is parked facing the wrong direction. If there is a problem with a car parked illegally, call 311 to report it and request enforcement of the ordinance. A courtesy call to the person owning the car (if known) would be preferred but not required.
What can I do about a car parked on the street that has not been moved for an extended period?

It is against City Ordinance to park a car on a public street for more than 24 hours without moving it at all. If there is a problem with a car parked for an extended time on your street, call 311 to report it and request enforcement of the Ordinance. A courtesy call to the person owning the car (if known) would be preferred but not required.
Whom do I contact about flooding in my street?

Call 311 and receive a project reference number. Most situations are caused by clogged sewers. If problem is unresolved after 3 weeks or it occurs frequently, email us using the Contact Us website page.
Whom do I contact to address graffiti?

Call 311 to report graffiti and receive a project reference number. The City will need an exact address including the block number(s) and the address of the nearest building. Email using Contact Us on this website if issue is unresolved after three (3) weeks.